Frequently Asked Questions

We’ve gathered together our most frequently asked questions and placed them here. However, if we haven’t covered your query, then please do get in touch.

How do I place an order with Rainbow Totz?
Where can you deliver?
When will my order be sent?
Can I request that my order is sent to a different address, i.e. If I am ordering a gift?
What if my order hasn’t turned up?
How much is postage and packing?
How do you package items?
Do you offer gift wrapping?
What do I do if I change my mind?
What if an item is faulty?
What happens if an item is out of stock?
Do you ever have discounts or special offers?
What about my privacy?

How do I place an order with Rainbow Totz?

As you go through our site, click on the product title or image to see a full description of each item. You can then choose the size you require, and add the item to your shopping basket. You can always see what is in your shopping basket by clicking 'View Cart' at the top of the page, from here you can change the quantity, or remove an item. When you have finished shopping click 'Checkout' - you will be asked for your personal details, clicking on 'Confirm' will then pass you through to our secure payment processor. Once your order has been submitted we will send you an email confirming the order details.

Where can you deliver?

UK delivery is from only £2.69 per order for 1st Class Royal Mail.  International Airmail starts from only £3.99 depending on order value.

Full details on our postal rates can be found here.

EUROPE
Austria, Belgium, France, Germany, Greenland, Iceland, Ireland, Italy, Norway, The Netherlands, Denmark, Poland, Spain, Sweden, Switzerland, Finland, Portugal, Greece.

INTERNATIONAL:
The USA, Canada, Japan, Australia, New Zealand, Taiwan, Israel, Singapore, China and Hong Kong.

When will my order be sent?

If your order is received by 12.00pm Monday to Friday, your order will normally be dispatched the same day, so orders that have been placed as 'Next Day' will be received the next working day, provided the items are in stock. Orders placed after 12.00pm will be sent the following day.

Can I request that my order is sent to a different address, i.e. If I am ordering a gift?

Yes, please enter the address the item is to be sent to in the 'Shipping Address'.

What if my order hasn’t turned up?

We always email you confirmation of your order and a dispatch confirmation email.  We will always email you if there has been a delay in sending your order.

For first class mail and standard parcels, Royal Mail asks us to allow up to two weeks for delivery to take place.

Occasionally a delivery card may go missing so it’s always useful to phone your local sorting office/post office to see if your parcel is with them.

Please contact us via email – after all the above options have been exhausted and we will immediately look into the matter for you. Please remember to include your order number and name and address details.

How much is postage and packing?

UK delivery is from only £2.69 per order for 1st Class Royal Mail.  International Airmail starts from only £3.99 depending on order value.

Further options including Recorded Delivery and our full postal rates can be found here.

How do you package items?

The majority of our orders are sent in plastic mail bags to minimise weight/postal costs.  We are also committed to minimising our impact on the planet, so whenever possible we also reuse packaging.

Do you offer gift wrapping?

We are also pleased to be able to offer a gift wrapping service (additional £3.50), please select from the 'Gift Wrapping' options as you checkout. Gift wrapped are wrapped in recycled tissue paper and/or gift wrap or bag with your message tag attached.

How do I make a payment?

Our customers can pay via our secure online payment system (SagePay - formerly Protx),  Google Checkout and PayPal. We accept all major credit and debit cards via our secure online payment system.

Visa
MasterCard
Delta
Solo
Electron

What do I do if I change my mind?

We are sure that you will be delighted with your order from Rainbow Totz. However, we offer a “no quibble” guarantee.
If within 7 days of receiving your order you change your mind, please firstly send as an email to admin@rainbowtotz.co.uk  to obtain a returns authorisation. Once you have received this, please return your order, in its original condition, unworn and with all tags intact, and all packaging, and we will exchange your order, or refund the purchase price. We are sorry but we are unable to refund any postage costs. Please ensure you obtain a free proof of posting from the post office, as we cannot accept any responsibility for items lost in the post.

What if an item is faulty?

We carefully check all our goods to ensure there are no problems before we send them to you. If an item has been damaged in the post, please let us know as soon as possible, so that we investigate this.

What happens if an item is out of stock?

We are very sorry if any of our items are sold out or delayed. If this happens you will be notified of an expected delivery date or offered a refund/exchange.

Do you ever have special offers or discounts?

Yes, we certainly do. We usually offer a discount to our newsletter subscribers - as well as the odd freebie. Sign up to our newsletter here.

What about my privacy?

Privacy is important to us; therefore, we will not sell, rent, or give your name or address to anyone. Newsletter subscribers have the option of selecting the link at the bottom of every email to unsubscribe.
For further information, please see our Privacy Policy.



These questions and answers form part of our terms and conditions.