Payment Options

We accept various forms of payment to make your purchase as easy as possible for you.

• SagePay - Previously known as Protx pay instantly with your debit/credit card via our secure online server..
• Google Checkout - Google Checkout offers users a fast, convenient, and secure way to pay online
• Paypal - Paypal is 100% secure and safe and is handled on encrypted (padlocked) pages.
• Payment on Collection - Conditions apply, by previous request only.  Available in Inverness area.

Postage Options & Information

*Guaranteed same day dispatch for all items held in stock, if your order is placed before 1.00 pm and your payment has been accepted and cleared. Otherwise we aim to dispatch within 48 hours (excluding personalised items) In all cases you shall be notified of dispatch via email.

Please allow up to 14 days for the delivery of personalised items and Inch Blue shoes, however we endeavour to get them to you as soon as possible.

Our prices for postage & packaging are dependant on order value see table below.

	UK Standard	UK Recorded	Airmail (EU)	Airmail (Non EU)
Under £10	£2.95	£3.95	£3.99	£3.99
£10 - £30	£3.95	£4.95	£4.99	£6.00
£30 - £50	£4.95	£5,95	£8.99	£9.99
£50 & over	FREE	£6.95	£19.50	£19.50

We also offer free standard shipping on orders of £50 or more to all UK addresses.

Customers in the Inverness area may also collect their order if they wish, please contact via email prior to collection to confirm this.

If you are unsure of postage cost or would like us to make up an invoice for you before you complete checkout do not hestitate to contact us.

Order not arrived?

Please allow up to 7 working days in case of delays in transit.  Once this delivery time has passed you should contact your local Royal Mail depot giving your house number and postcode as cards are not always left.  After you have followed these steps and the Royal Mail have confirmed they do not have your order, you must contact us within 30 days in writing. We reserve the right to send replacement orders 10 days after you received your 'Order dispatched' email.  This is to allow the Royal Mail time to investigate your lost order.

If your order is returned to us because you did not pick it up from the delivery office after a failed delivery attempt, you will be required to pay the delivery cost to re-send the item.

Gift Wrapping Service

We also offer a gift wrapping service for an additional £3.50.  Please select this option at checkout and fill in the gift tag details if you would like one. 

Your product(s) will be wrapped in tissue paper and then either gift wrap or gift bag to suit then we will attach your gift tag.  This can then be sent direct to the recipient by filling in an alternative delivery address or direct to you ready to give, whichever you choose.  If you have any queries please just contact us and we will do our upmost to help.

If you choose to send as a gift direct to recipient no invoice will be enclosed with the parcel.

Some orders are exempt from this service, if you purchase an item that is not available for gift wrap we will refund the wrapping charge and contact you by email for confirmation.

We look forward to you placing an order with us.

Tracey

Rainbow Totz